Care at Home Reading Ltd is committed to protecting your privacy and handling your personal data in a lawful, transparent, and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

Who We Are

Care at Home Reading Ltd
Registered address: Unit 8f Molly Millars Lane, Wokingham, RG41 2AD
Email: reading@careathomereading.com
Telephone: 0118 327 3232

We are the data controller for the personal information we collect.

What Personal Data We Collect

We may collect and process the following information:

• Name

• Email address

• Telephone number

• Information you choose to provide in enquiry forms or emails

• IP address and basic usage data (via website analytics, where enabled)

We do not knowingly collect data relating to children via this website.

How We Collect Personal Data

We collect personal data when you:

• Submit an enquiry through our website

• Contact us by email or telephone

• Browse our website (via cookies and analytics, where enabled)

Why We Collect Your Data (Lawful Basis)

We only collect personal data when we have a lawful reason to do so. These include:

• Legitimate interests – to respond to enquiries and provide information about our services

• Consent – where you have actively chosen to contact us

• Legal obligation – where required by law or regulation

We do not use your data for automated decision-making or profiling.

How We Use Your Data

We use your personal data to:

• Respond to enquiries and requests

• Provide information about our services

• Improve our website and user experience

• Meet legal and regulatory obligations

We do not sell or trade your personal data.

How Long We Keep Your Data

We only retain personal data for as long as necessary:

• Enquiry data: up to 12 months if no ongoing relationship exists

• Where required by law or regulation, data may be retained for longer

Data is securely deleted once no longer needed.

Who We Share Your Data With

Your data may be shared with trusted service providers where necessary, including:

• Website hosting providers

• Email and IT service providers

All third parties are required to handle your data securely and lawfully.

We will never share your data for marketing purposes.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

• Secure systems and access controls

• Encrypted website connections (HTTPS)

• Restricted access to authorised personnel only

Your Data Protection Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

Cookies

Our website uses cookies to improve functionality and user experience.

Full details of cookies used and how to manage them can be found in our Cookie Policy.

Complaints

If you have concerns about how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can address your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.